We have been made aware of residents being approached in respect of Eco/Green insulation or solar panel installations claiming to be part of a government scheme supported by local authority.

Please do not sign up to any of these type of schemes following a cold call or leafleting. Whilst there are some schemes supported by the government the green energy sector has seen a large increase in scams which can result in you spending a lot of money on work and installations that will never benefit you and may be detrimental.

If you would like to find out if you are eligible for any type of grant funding for larger energy efficient measures such as insulation or new heating systems please contact Croydon Healthy Homes.

https://www.croydon.gov.uk/environment/sustainable-development/energy/croydon-healthy-homes

Croydon Healthy Homes  – Freephone number 0800 292 2529

Please leave a message including:
• your full name
• your full address, including postcode
• a daytime contact phone number
• or email healthyhomes@croydon.gov.uk

Please remember to report any scam to Action Fraud 0300 123 2040.
If you have actually been the victim of a trader or scam such as the above and need help, or you require consumer advice, please call the Citizens Advice Consumer Helpline 0808 223 1133

We have had reports that Croydon residents are being targeted by cold callers, sometimes called “Nottingham Knockers”, going from door to door selling goods.

We would encourage you NEVER to engage with a cold caller, NEVER to sign up for any work or services from your home, and NEVER to buy any products on your doorstep without taking time to seriously think about what you actually need and to research the trader in question.

Please do not open the door immediately but check who is outside first by looking out the window so you can decide if you want to open the door or not. Most will walk away if you are firm when you say ‘NO’.

If they come onto your property without permission, call the police on 999

ALWAYS get several quotes in writing before having any work done, ensure you have time to think about the quote and ensure the companies or traders are legitimate by finding traders using Approved Trader Schemes such as:

 

Trust Mark – www.trustmark.org.uk/find-a-tradesman
0333 555 1234

 

 

Buy With Confidence www.buywithconfidence.gov.uk 01392 383 430

 

 

 

 

Which? Trusted Traders https://www.trustedtraders.which.co.uk/
0117 405 4689

 

 

Other platforms and websites which offer trader services do not carry out the same levels of checks and some do not carry out any checks at all.

Call Citizens Advice Consumer Helpline 0808 223 1133 or visit https://www.citizensadvice.org.uk/ to report a scam or if you require further advice in regards to scams or consumer matters.

Please remember to report to Action Fraud 0300 123 2040 https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime if you have actually been the victim of a scam or fraud.