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Croydon Healthy Homes – Energy Advice
Croydon Healthy Homes is Croydon Council’s free energy advice service aimed at Croydon residents on low incomes, and those more vulnerable to the effects of living in a cold home (especially families with young children, older residents, and residents with pre-existing medical conditions).
Our team of qualified energy assessors can offer you the following:
- advice about gas and electricity tariffs and payment methods;
- checking you receive all the support you are entitled to from your energy supplier. This could include Warm Homes Discount (a £140 discount on your electricity bill), and support through the Priority Services Register
- using OFGEM accredited price comparison sites, assisting you to find the best fuel tariffs for you, and if want to change to the new tariff, supporting you switch
- advice about any debt you owe to your energy supplier
- advice about discounts and support from your water company (such a 50% discount on your water bill)
- advice about Smart Meters
If you own your home or if you rent it from a private sector landlord we can also offer:
- an assessment to see if your household and home meets the eligibility criteria for grant funding for larger energy efficiency measures [for example insulation and new heating systems]. We can help you to apply for regional and national grants. Information about current schemes available and eligibility requirements are on our domestic energy advice page.
- advice about using the heating controls in your home, and ensuring they are set appropriately for the needs of your household
- advice about damp and mould issues (if you rent your property please seek support from your landlord before contacting us)
- If you rent your home from Croydon Council or a Housing Association, please speak to their housing team for advice about energy improvements, your heating controls, and any damp and mould issues.
The advice is initially through a telephone consultation. Where appropriate and at our discretion, we can offer follow-up home visits and other face-to-face support.
Please email healthyhomes@croydon.gov.uk to apply for support.
In your email, please include:
- your full name
- your full address, including postcode
- a daytime contact phone number
- your housing tenure (whether you are an owner occupier, rent from a private landlord, rent from Croydon Council, or rent from a Housing Association)
- the reasons you are looking for advice from Croydon Healthy Homes
If you are referring someone else please provide the details above for the resident, your contact details, and an explanation of your relationship to the resident you are referring. Please make sure you have their consent before emailing us
Domestic Energy Advice
Read our domestic energy advice page for information about local and regional schemes to help you reduce your fuel bills, and improve the energy efficiency of your home.
Litter Pick at Long Lane Woods
Shirley Library Opening Times
From the week beginning 4th April Shirley Library’s opening times will change.
The Library will be open from 10.00am – 6.00pm on Wednesdays and Fridays only.
The Online Rip-Off Tip-Off Campaign
Seven out of 10 people have potentially been scammed online by misleading practices such as hidden charges, subscription traps and fake reviews, a survey reveals.
A Competition and Markets Authority (CMA) study found that 71% of shoppers had come across tactics designed to manipulate them.
These ‘sneaky’ sales tactics include subscription traps, which mislead a customer into signing up to and paying for an unwanted service that can then be difficult to cancel, and surprise compulsory fees, charges or taxes being added during an online purchase.
According to the UK-wide survey, many respondents reported that they had wasted money on a disappointing product or experience, spent cash they couldn’t afford to or wasted time trying to undo the harm caused.
The CMA has now launched a campaign to help shoppers spot and avoid misleading online practices after becoming “increasingly concerned” about “sneaky” sales tactics.
The campaign also has the support of Citizens Advice, to whom consumers can report problems with misleading practices that they have encountered online.
For more information and for ways to spot misleading online sales tactics, head over to the Online Rip-Off Tip-Off Campaign website.
If you have been the victim of a scam, call Action Fraud on 0300 123 2040 or you can call Citizens Advice Consumer Helpline 0808 223 1133 if you require advice on an issue you are having with a trader or wish to report a trader.