Category: Alerts

London Fire Brigade – Book Your Free Home Fire Safety Visit

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What is a home fire safety visit?

We believe that successful firefighting starts with prevention. So we have introduced a service where we can visit you, a loved one, or someone you care for at home to provide personalised advice about fire safety. It’s totally free, available 24/7, and we will even fit free smoke alarms during the visit if you need them.

On the day

We’ll visit your home at the arranged time, and share our expertise. The visit is friendly and informal, and there’s no need to tidy up or provide refreshments – we’re here to keep you safe, not for the tea!

After a chat about fire prevention, we’ll ask you to show us around your home so we can provide personalised advice on:

  • Cooking and smoking
  • Heaters and heating
  • Candles and fireplaces
  • Detection systems (smoke and heat alarms)
  • Bedtime checks
  • What to do if there is a fire

Free smoke alarms

If you need them, we will also provide and fit free smoke alarms in any room where a fire might start. This can be done on the day.

Extra help and support

Depending on your personal circumstances, we might also suggest extra help and support from other organisations. This could be to discuss things like fire retardant bedding or linking a smoke alarm to your Telecare system.

Click here to book a Free Home Fire Safety Visit.

Land Registry – Protect your Land and Property from Fraud

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More than 97pc of homeowners are at risk of their properties being sold fraudulently without their knowledge.

The number of people signing up for property alerts with the Land Registry tripled between 2020 and 2021 in response to rising levels of “title fraud”, according to a Freedom of Information request by Thirdfort, a risk management website. Title fraud occurs when a criminal steals the homeowner’s identity and changes the property title into another name.

You can take steps to protect your property from being fraudulently sold or mortgaged.

Homeowners can sign up to the Land Registry title alert service, which sends email notifications as and when activity searches and applications are made using the monitored address. You can get alerts for up to 10 properties – there’s no fee.

Users do not need to own the property themselves to set up alerts. The same property can be monitored by different people.

Property Alert is a free property monitoring service for anyone who feels a registered property could be at risk from fraud.

You can sign up to get email alerts when certain activity occurs on your monitored properties, so you can take action if needed.

Trading Standards Bulletin – Spot the Signs of Holiday Fraud

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In May 2022, Action Fraud launched a national awareness campaign to urge the public to think twice before handing over money and personal information when booking holidays.

As travel restrictions became more relaxed, Action Fraud, the national reporting centre for fraud and cyber-crime is warning the public to remain vigilant against holiday fraud when booking flights and accommodation online.

In the financial year of 2021/22, Action Fraud received 4,244 reports of holiday and travel related fraud – a substantial increase of over 120% when compared to the previous year.

Victims reported losing a total of £7,388,353 – an average loss of £1,868 per victim.

Whilst many accommodation providers who make use of online booking platforms are legitimate, some criminals will use these platforms to defraud victims by advertising counterfeit accommodation.

Over 7% of victims reported falling victim to suspects impersonating legitimate travel companies, including clone comparison sites, airline websites and holiday accommodation websites.

In some cases, victims have searched for flight tickets online and have found a website they believed to be the company’s genuine website. In other cases, victims reported responding to an approach or advertisement on social media or using what they believed to be legitimate flight comparison websites to search for flights.

The fraudster may completely end contact after receiving payment or provide the victim with fake booking information.

Sadly, some victims have only become aware that they have been the victim of fraud when they arrive at the airport and are unable to check-in.

Top tips to avoid falling victim to holiday fraud

Stay safe online – check the website address is legitimate and has not been altered by slight changes to a domain name – such as going from .co.uk to .org.uk

Do your research: don’t just rely on one review – do a thorough online search to ensure the company is credible. If a company is defrauding people, there is a good chance that consumers will post details of their experiences, and warnings about the company.

Look for the logo: check whether the company is an ABTA Member. Look for the ABTA logo on the company’s website at https://www.abta.com/abta-member-search. If you have any doubts, you can verify membership of ABTA online on their If you’re booking a flight and want more information about ATOL protection, or would like to check whether a company is an ATOL holder, visit the CAA website at https://www.caa.co.uk/atol-protection/consumers/checking-for-atol-protection/.

Pay safe: wherever possible, pay by credit card and be wary about paying directly into a private individual’s bank account.

Check the paperwork: you should study receipts, invoices and terms and conditions, and be very wary of any companies that don’t provide any at all. When booking through a Holiday Club or Timeshare, get the contract thoroughly vetted by a solicitor before signing up.

Use your instincts: if something sounds too good to be true, it probably is.

Get free expert advice: for further advice on how to stay safe when booking or researching travel online, go to Get Safe Online.

For a full list of tips to avoid becoming a victim of fraud, please visit https://www.abta.com/tips-and-advice/planning-and-booking-a-holiday/how-avoid-travel-related-fraud.

If you think you’ve been a victim of fraud, contact your bank immediately and report it to Action Fraud online at actionfraud.police.uk or by calling 0300 123 2040.

Flight Compensation

Flight delays and cancellations have been in the news recently for the past couple of years and have recently increased due to the return of people travelling post-covid and the airports and airlines seemingly being ill-prepared.

There are rules and laws in place to protect consumers and Martin Lewis of Money Saving Expert has put together a comprehensive guide as to what you are entitled to if you experience delays or cancellations.

Please visit his website www.moneysavingexpert.com or use the link below to read his recent article following the highly publicised issues faced by consumers in recent weeks: https://www.moneysavingexpert.com/news/2022/05/easyjet-british-airways-cancellations-compensation/.

Trading Standards Alert – Upfront Payment Scams

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Think Carefully before You Pay – Avoid Advance Fee Scams

Advance fee fraud is when scammers persuade victims to pay in advance or make upfront payments for goods, services and/or financial gains that do not materialise.

There are a huge variety of such scams, some common examples are:

  • Career opportunity scams happen when people respond to job adverts posted by fraudsters. They start with a consultation but then require an upfront fee. Examples are bogus publishers, model and casting agencies all promising to launch a person’s career.
  • Romance scams where fraudsters create a fake persona who builds a relationship with their victim over time. Once they are trusted they will make emotive requests for money from their victim claiming it is to pay for medical care, or visa and travel costs to visit the victim, etc. They will always find excuses not to meet the victim in person, but will maintain the relationship and continue to make requests for money from them.
  • Fraud recovery scams are when someone who has been a victim of fraud in the past is contacted again by scammers. They pretend to be the police or a government agency that can help recover the money that was lost in the first scam, but they the victim to pay a fee to get it back, for example claiming that it is tax to be paid to HMRC before the money can be refunded to the victim.
  • Loan scams happen when a victim is asked to pay an upfront fee for a loan with the guarantee that it will be approved whatever their credit history; however, they must pay an upfront fee to cover insurance for the loan. But once paid, the scammers cease communication and the loan is never received.
  • Rental fraud happens when would-be tenants are tricked into paying an upfront fee to rent a property. The property doesn’t exist, is already let, or has been apparently rented out to multiple victims at the same time. The victim loses the upfront fee they have paid and fails to secure the property.

For advice on identifying and avoiding advance fee scams, go to: https://www.actionfraud.police.uk/a-z-of-fraud/advance-fee-fraud

You can find out more about scams by going to:
https://www.citizensadvice.org.uk/about-us/our-work/our-campaigns/awareness-raising-campaigns/scams-awareness-campaign-2022/