At this time of year we all like to think about being on a sunny beach with your loved ones around us far away from home and the worries of everyday life. Holidays should be a wonderful part of our life. However experience tells us at Trading Standards that it can all start to unravel even before we are near the airport lounge.
With the demise of the traditional high street travel agent booking your holiday is now a process most of us do ourselves online. This can be confusing with so many choices of places to go and traders to book with, and this can be the time it all starts to go wrong and unravel without us knowing about it. However, there is good news, there are two simple rules to make sure that any worries you have are to do with meeting the baggage limit and not losing everything before you get there.
First of all, let us introduce you to two organisations and what they do.
The first is the Association of British Travel Agents known as ABTA and then the Air Travel Organisers Licence known as ATOL.
ABTA provides protection that if your travel company goes bust, you’re entitled to your money back and this includes any accommodation costs. If you’re already on your holiday, your passage back to the UK will be protected. This means that if anything happens before your holiday you get your money back or if you’re already there you can relax and know that the important things are covered.
ATOL protection covers you before and during your trip. When you purchase a trip that is ATOL protected, you will receive an ATOL Certificate. It will show you who and what is covered, as well as provide guidance on what to do if your travel company stops trading as an ATOL holder. We recommend that you always keep a paper or digital copy of this certificate saved with you. The scheme is designed to reassure you that your money is safe, and will provide assistance in the event of an ATOL holder failure.
However you book your holiday make sure that whoever you book it with is either an ABTA or ATOL member so you will be setting off on the right foot. Doing this will protect you and your money and let the only worry about your upcoming holiday be getting your choice of bucket and spade in your baggage.